LEGAL & COMPLIANCE DOSSIER
Terms of Service
Effective Date: August 19, 2026
- Standard commercial terms governing the Sentivox Private AI Workspace and Custom Workflow Agents.
- Codifies UK clean-room isolation, customer-held master key custody (Microsoft Azure Key Vault or Google Cloud KMS), and role-based access boundaries.
- Confirms the Executive Sign-Off Rule and clarifies that AI outputs assist qualified professionals rather than replacing professional judgment.
1. Acceptance of Terms and Definitions
These Terms of Service (the "Terms") govern access to and use of the Sentivox private artificial intelligence workspace, document vaults, and custom workflow agents (collectively, the "Sentivox Platform"). "Client", "You", and "Your" refer to the professional practice, partnership, or business entity licensing the Sentivox Platform under a Master Services Agreement or Order Form. "Sentivox", "We", "Our", and "Us" refer to Sentivox.
By accessing or using the Sentivox Platform, the Client agrees to be bound by these Terms alongside the applicable Order Form and Data Processing Agreement.
By accessing or using the Sentivox Platform, the Client agrees to be bound by these Terms alongside the applicable Order Form and Data Processing Agreement.
In Plain English
By using the Sentivox workspace and custom workflow assistants, your firm agrees to these standard commercial terms alongside your order form.
2. Provision of the Private Workspace and Custom Agents
During the active subscription term, Sentivox grants the Client a dedicated, private workspace hosted on the Client’s designated subdomain (e.g., ai.yourfirm.co.uk) together with the custom workflow agents specified in the Client’s Order Form.
Sentivox engineers maintain the underlying UK clean-room hardware, model updates, and security patches continuously so the Client has zero server maintenance overhead. Background upgrades are applied seamlessly without disrupting daily operations or altering the Client’s vault permissions.
Sentivox engineers maintain the underlying UK clean-room hardware, model updates, and security patches continuously so the Client has zero server maintenance overhead. Background upgrades are applied seamlessly without disrupting daily operations or altering the Client’s vault permissions.
In Plain English
We provide and maintain your firm’s private AI workspace and custom workflow agents for a predictable monthly retainer, handling all technical updates and security patches in the background.
3. Client Access Rules and Customer Master Key Custody
User authentication is federated directly through the Client’s corporate directory (such as Microsoft 365 / Entra ID or Google Workspace). The Client controls which staff groups and individuals are permitted to access specific document vaults.
The Client retains custody of their Customer Master Key within their own cloud key vault (Microsoft Azure Key Vault or Google Cloud KMS). Because Sentivox does not hold a fallback copy of the Client’s master key, the Client is responsible for maintaining their key vault availability. Revoking or disabling the master key will immediately render all stored vaults and archives unreadable.
The Client retains custody of their Customer Master Key within their own cloud key vault (Microsoft Azure Key Vault or Google Cloud KMS). Because Sentivox does not hold a fallback copy of the Client’s master key, the Client is responsible for maintaining their key vault availability. Revoking or disabling the master key will immediately render all stored vaults and archives unreadable.
In Plain English
Your staff sign in with their normal Microsoft 365 or Google work logins, and your firm holds the sole master encryption key. If you turn off your key, all stored files are locked immediately.
4. Confidentiality and Ownership of Firm Data
The Client retains 100% ownership, title, and intellectual property rights in all documents, financial ledgers, correspondence, prompts, and outputs processed within the Sentivox Platform ("Client Data").
Sentivox processes Client Data exclusively inside hardware-isolated UK clean rooms with zero connection to the public internet. Client Data is never pooled with other firms, never disclosed to third-party AI providers, and never used to train, fine-tune, or improve any foundation model. Sentivox retains ownership of the underlying Sentivox Platform software and engineering templates.
Sentivox processes Client Data exclusively inside hardware-isolated UK clean rooms with zero connection to the public internet. Client Data is never pooled with other firms, never disclosed to third-party AI providers, and never used to train, fine-tune, or improve any foundation model. Sentivox retains ownership of the underlying Sentivox Platform software and engineering templates.
In Plain English
Your firm owns 100% of your documents, records, and outputs. We never share your data or use it to train any AI models.
5. Professional Judgment and the Executive Sign-Off Rule
The Sentivox Platform is designed to assist qualified professionals by searching internal archives, cross-checking schedules, and preparing draft administrative actions with page-and-line citations. Under the Executive Sign-Off Rule, workflow agents stage outbound actions (such as accounting ledger entries or external correspondence) for human review and approval.
Sentivox is a technology provider and not a regulated accounting, surveying, financial advisory, or law firm. Outputs generated by the platform do not constitute formal legal, financial, or valuation advice. The Client and its qualified professionals remain responsible for reviewing cited sources and approving final work product.
Sentivox is a technology provider and not a regulated accounting, surveying, financial advisory, or law firm. Outputs generated by the platform do not constitute formal legal, financial, or valuation advice. The Client and its qualified professionals remain responsible for reviewing cited sources and approving final work product.
In Plain English
Sentivox is a research and workflow assistant for your team—not a substitute for a qualified accountant, surveyor, adviser, or solicitor. Your team always reviews the cited sources and approves final actions.